Refund & Return Policy

At Prime Cart Nest Store, we want you to be satisfied with your purchase.

If you are not satisfied with an eligible product, you may request a return in accordance with this Refund & Return Policy.

1. Return Window

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, the item generally must be:

  • Unused

  • In its original condition

  • In the original packaging, where applicable

  • Accompanied by proof of purchase

Some products may have different return conditions, which will be stated on the applicable product page.

2. Items That May Not Be Returnable

For health, safety, customization, or other legitimate business reasons, certain products may not be eligible for return.

Examples may include:

  • Personalized or customized products

  • Perishable products

  • Products marked as final sale

  • Products that cannot be returned for hygiene or safety reasons

  • Products that have been used, damaged, or altered after delivery

Any applicable exclusion will be disclosed on the product page or at checkout where appropriate.

3. Damaged or Defective Products

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Photos or videos of the product and packaging, if applicable

After reviewing the issue, we may offer a replacement, repair, return, refund, or another appropriate solution depending on the circumstances and applicable law.

4. Wrong Item Received

If you receive an incorrect item, please contact us promptly.

We will review the order and, when the error is ours, provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.

5. Return Shipping

For a standard return due to a change of mind, incorrect size, preference, or similar reason, the customer may be responsible for return shipping costs unless otherwise stated.

If the item is defective, damaged on arrival, or we sent the wrong product, we will determine the appropriate return-shipping arrangement.

6. How to Request a Return

To request a return, contact us at:

Email: primecartneststore@gmail.com

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photos, if relevant

Do not send products back to an address unless we have provided return instructions.

7. Return Approval

Once we receive your request, we may review the product and determine whether it qualifies for a return.

If approved, we will provide return instructions.

Items returned without prior authorization may be delayed or may not qualify for a refund.

8. Refunds

After an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

9. Partial Refunds

A partial refund may be issued when permitted by applicable law and when an item has been returned in a condition that reduces its resale value, such as missing parts, damage, excessive use, or missing original packaging.

Any deduction will be communicated where applicable.

10. Exchanges

If an exchange is available for a particular product, the exchange process will be explained when you contact us.

Availability of replacement products may affect whether an exchange can be completed.

11. Sale and Promotional Items

Unless otherwise stated, eligible sale items may be returned under the same return requirements.

Certain clearance, promotional, personalized, or final-sale products may have different return conditions.

Please check the product listing before purchasing.

12. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet been processed or shipped.

Once an order has shipped, you may need to receive the package and follow the applicable return process.

13. Refunds for Orders We Cannot Fulfill

If we accept an order but cannot fulfill it, we will notify you and provide an appropriate refund as required by applicable law.

Federal rules require sellers to provide appropriate cancellation/refund options when they cannot ship within the applicable promised timeframe.

14. Contact Us

For return or refund questions, contact:

Prime Cart Nest Store
Email: primecartneststore@gmail.com
Phone: +14387975853
Business Address: 929 Palomas Dr SE, Albuquerque, NM 8710
Website: https://primecartnest.store/